Frequently Asked Questions
Browse a category to find the help you need. If you don’t see your question, contact our team - we would be happy to help!
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A complimentary digital mock-up will be provided to you 24-48 hours after your order request has been submitted and correct art file has been uploaded. Artwork submitted as non-vector files may extend your mock-up turnaround time, as more correspondence may be needed to obtain proper artwork. Photographs of mock-ups or physical samples may be requested at a nominal fee. These requests may also extend order completion time.
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We will need a black and white image of your logo in a high resolution format such as PDF, AI, EPS, or JPG. Photographs, logos with color gradients, and low resolution files will not be accepted. We offer a design service charge for $60/hour or we recommend websites such as fiverr.com for design support.
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Nope! You are not limited to just a rectangle. We can work with basic shapes (rectangle, square, circle) OR you can create a custom shape to fit your design. Providing a visual example of your desired shape is the most effective way to get started on your mock-up. Please let us know what you had in mind and we can work on creating the right patch for you.
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Of course! Please see our price list for pricing under “Patches Only.”
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Contact us with the brand, style number and color of hat you’d like and we will be happy to see if we can purchase it. There are so many great hats to choose from!
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We now offer three different leather options. Our standard natural veg-tan, a dark brown oil-tan, and a black oil-tan. See our Patch Guide for reference.
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We recommend a gentle detergent on a delicate wash cycle or hand washing the products and AIR DRYING. Heat drying may damage or warp the leather patch.
Design
Products/Product Selection:
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A standard order will take about 2-3 weeks from the payment date to complete. Larger orders may take 3-4 weeks. We offer RUSH services for additional fees – but services may be limited during high volume seasons.
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If an item you have selected is backordered, we will contact you to see if you would like to choose another item OR if you would like to order and wait for the product to become available. We will not know the exact stock date but will give you our best estimate based on the information provided by our vendors. If you choose to wait, you will be required to pay for the backordered item to guarantee the purchase and for additional shipping if the item will ship separately from your original order.
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We do offer international shipping. Clients must pay for shipping and any added costs that may apply to their order. Once the package has left our shop it is the client’s responsibility to track the order (if tracking was requested).
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Our invoicing system accepts credit cards, debit cards and ACH transfers which can be paid directly through the link found on your invoice. We also accept cash and check payments. Orders will be completed 2-4 weeks after payment date unless otherwise stated.
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No! You can order 1 or 1,000+ hats. The base price is dependent on the quantity you order – additional price variants could include hat style, leather color, stitching style, etc.
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Sure! You can select various hat styles & colors to meet price breaks. For example, you can choose 6 Zone 1 (or basic hat*) hats and 6 Zone 2 (or premium hat*) hats to receive the 12-35 hat price column.